FAQ

  • How long does it take for my package to be shipped?

    Shipping depends on the product. We strive to ship most products within 48 hours. This is also indicated for each product. If it takes a little longer (for more exclusive sneakers), you will see this on the product page and can expect 2–10 business days. Of course, we do everything we can to get your products to you as quickly as possible!

  • What is the right size? What is the right size?

    Good question! To help you out, we have a size guide available on every product page. Still unsure? No problem! Contact our customer service, and we’ll be happy to assist you.

  • Are my sneakers legit? Are my sneakers legit?

    Yes, your sneakers are 100% real and authentic. We have a strict policy for verifying authenticity. All sneakers come from certified suppliers and sellers.

  • How should I return my sneakers? How should I return my sneakers?

    We understand that it can sometimes be tricky to find the right size. Don’t worry! You can easily return your product through our portal. A small fee does apply. For more information, check our return policy or contact our customer service team!

  • How can I track my order? How can I track my order?

    You will be kept well informed throughout the shipping process. Once we have packed your order, you will receive a confirmation email. Afterwards, you will receive another email with your specific tracking number, depending on the courier!

FAQ