Refund policy

We truly hope you’re happy with your purchase. If the product isn’t quite what you expected, no problem. You can return your order within 14 days of receipt. Please review the return conditions below before starting your return.

Return conditions

  • Items must be complete, unworn, and in original condition, with no signs of use such as creases, dirt, or wear.
  • Trying on is of course allowed to check size and fit. However, make sure the sneakers are only tried on indoors and do not show any signs of wear.
  • All original tags, extra laces, accessories, and the original shoebox must be included.
  • If a return does not meet the above conditions, we reserve the right to refuse it. In that case, the item will be sent back to you. Shipping costs for this will be at the customer’s expense.

How it works

  1. Register your return via the return portal.
  2. Carefully pack the items in their original packaging.
  3. Attach the return label to the parcel.
  4. Drop off the package at the designated PostNL or DHL drop-off point.

Start your return

If your return meets the conditions above, you can easily register it via our return portal.

Start your return

Return costs

Return shipping costs are the responsibility of the customer unless the product is defective or we have sent the wrong item.

  • Netherlands: €11
  • Belgium: €11
  • Germany: €11
  • France & Spain: €13
  • Italy, Poland, Austria & Portugal: €13
  • Other EU countries: €20

Processing & refunds

  • We process returns as quickly as possible, within 10 business days after receipt.
  • Once approved, we will refund the purchase amount via the original payment method.
  • You will automatically receive an email confirmation once we have received your return and once the refund has been processed.

Order cancellation

  • Within 1 hour of placing your order: free cancellation with full refund.
  • After 1 hour, but before shipment: please contact us as soon as possible via contact@relisted.eu.
  • After shipment: cancellation is no longer possible. You may return your order after delivery according to the return policy above.
  • Refusing a delivery: only do so after registering your return. Otherwise, actual return shipping costs may be charged.

Questions?

If you have any questions about returns or your return shipment, feel free to contact us at contact@relisted.eu. We’re happy to help.