Refund policy

Return Conditions

We hope you are happy with your purchase! If not, you can return your order within 14 days after receipt. Please note:

• Items must be complete and unworn, without creases or dirt.
• Trying on is allowed, but not longer than a few hours; extended use may disqualify the return.
• All original tags, extra laces, accessories, and packaging must be included.
• Returns not meeting these conditions cannot be processed.

Return Process

1. Register your return via our Return portal.
2. Pack the items carefully in the original packaging.
3. Attach the return label to the package.
4. Send the package via Zineps or schedule a pickup.

Return cost: €7.24, unless the product is defective or incorrectly delivered. This will be deducted from your refund.

Processing & Refund

• Returns are processed within 14 business days after receipt.
• If items meet our return conditions, the purchase amount minus return costs and any payment gateway fees will be refunded via the original payment method.
• You will receive an email confirmation once the refund has been processed.

Cancellation

• Within 1 hour of order: free cancellation, full refund.
• After 1 hour, before shipment: contact info@relisted.eu.
• After shipment: cancellation is no longer possible; you can return the package according to this return policy.
• Refusing delivery: only allowed after registering via Return portal; otherwise, actual return shipping costs will apply.

Questions?

For questions about returns or our policy, contact info@relisted.eu. We’re happy to help!